Therma-Tru

  • Associate Technical Support Analyst

    Job Locations US-IN-Butler
    Job ID
    2018-2323
    # Positions
    1
  • Overview

    Therma-Tru Doors in Butler, IN has an exciting opportunity in our Information Systems department for a Technical Support Analyst to join our IT service desk.

     

    Therma-Tru is the leading entry door brand most preferred by building professionals. Founded in 1962, Therma-Tru pioneered the fiberglass entry door industry, and today offers a complete portfolio of entry and patio door system solutions, including decorative glass doorlites, sidelites and transoms, and door components. The company also offers low maintenance Fypon® polyurethane and PVC products. Headquartered in Maumee, Ohio, Therma-Tru is part of Fortune Brands Home & Security, Inc which includes Moen, MasterBrand, and Master Lock companies. 

     

    As the Associate Technical Analyst, you will review, analyze, and evaluate systems requirements based on the needs of a business user. You will help translate user requirements into technical specifications and participate in the delivery of IT systems as a member of the IT Service Desk, and have teh opportunity to expand your knowledge by joining project teams. 

     

    Responsibilities

    Key Responsibilities:

    • Participates as a member of the IT Service Desk to maintain, analyze, and correct detected issues, and work with end users on a variety of items
    • Performs system testing to analyze results and perform error detection, and validation
    • Provide after-hours support service as part of an IT Service Desk on-call rotation
    • Develop appropriate knowledgebase articles, system configuration procedures, and end-user reference documentation as required
    • Maintain technical knowledge and skills as it relates to the company’s technologies
    • Working knowledge of the company’s security, controls, backup and business recovery capabilities
    • Relies on instructions and pre-established guidelines and schedules to perform the functions of the job, working under immediate supervision
    • Expected to seek guidance from others when needed, as well as provide feedback to help improve processes within the team or company

    Qualifications

    Technical Knowledge/Skills

    • Strong and positive customer service attitude
    • Desire to become a “technical expert” in one or more technology platforms
    • Understanding of a manufacturing environment
    • Proven applied learning skills
    • Ability to solve problems and make decisions where necessary
    • Good communication and relationship building skills
    • Good planning and organizing capabilities
    • Ability to work effectively in a team and process-based environment

     

    Requirements:

    • A degree in Information Systems or comparable work experience
    • 0 - 2 years of corporate business experience
    • Business partnering skills, understanding of Manufacturing operations
    • Outstanding communication and relationship building skills
    • Ability to work effectively in a team and process-based environment
    • Candidates for positions with Therma-Tru must be legally authorized to permanently work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position, including student visas.

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