Therma-Tru

  • Customer Care Agent

    Job Locations US-OH-Maumee
    Job ID
    2018-2310
    # Positions
    1
  • Overview

    Therma-Tru Corporation is the nation's leading manufacturer of fiberglass and steel exterior door systems, and we are the most preferred brand of entry doors among building professionals. We consistently provide bold innovation and have been revolutionizing the industry from the start—a spirit we show in all we do. As a Customer Care Agent, you would be at the heart of our customer service operations and show this spirit in every interaction. In our fast-paced call center, you would create and deliver innovative solutions to our customer’s challenges.

    Responsibilities

    Key Responsibilities:

    • Answer a high volume of incoming customer calls by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy.
    • Communicate professionally and effectively through phone calls, emails, social media, or chat.
    • Troubleshoot to provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of customer inquiries from installation to warranty assistance.
    • Assist in relationship building between our distribution network and homeowners.
    • Promote a positive attitude while meeting and exceeding customer service metrics, goals, and recorded quality standards.
    • May perform other duties as assigned.

    Qualifications

    Requirements:

    • 1-2 years of work experience in a high volume inbound customer service call center.
    • Energetic, driven individual with excellent verbal and written communication skills.
    • Strong mathematical skills, including the ability to read fractions and decimals.
    • Organized individual who empowers themselves to exercise independent judgement with minimal guidance.
    • Comfort with technology and the ability to apply it to learn new systems and processes.
    • Beginner to intermediate knowledge of Word, Excel, PowerPoint, and Outlook.
    • High school or equivalent required. Post high school education is preferred.
    • Millwork industry experience is preferred.

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