Therma-Tru

2018 IT Intern

US-OH-Maumee
Job ID
2017-2001
# Positions
2

Overview

Therma-Tru is the leading entry door brand most preferred by building professionals. Founded in 1962, Therma-Tru pioneered the fiberglass entry door industry, and today offers a complete portfolio of entry and patio door system solutions, including decorative glass doorlites, sidelites and transoms, and door components. The company also offers low maintenance Fypon® polyurethane and PVC products. Headquartered in Maumee, Ohio, Therma-Tru is part of Fortune Brands Home & Security, Inc which includes Moen, MasterBrand, and Master Lock companies. 

 

As the IT Intern, you will assist associates throughout the United States with any technical issues they are experiencing. The Service Desk will be responsible for fielding telephone calls and emails, and assigning the proper resources to resolve the problems. Interns will work closely with Applications and Infrastructure Support specialists, and will be asked to complete monthly and quarterly reports. Interns will also be assigned to handle desktop and other infrastructure work as needed.

 

This opportunity is for a part-time spring and full-time Summer internship, and could potentially be extended depending on business needs and performance.

Responsibilities

Key Responsibilities:

  • Answer telephone calls and respond to incoming emails.
  • Logging issues and assigning Track-it tickets to technicians.
  • Daily Activities including: Monitoring and checking batch jobs, suspicious user activity
  • Monthly Reports: consisting of comparisons of technicians, their job numbers, team performances, etc.
  • Infrastructure tasks such as : Manage User Accounts, Manage Email Accounts, Sales Force Support, Printer Support, Software Installations, PC and Laptop Hardware Support and Maintenance, Remote Access Support, Setup new and used computers for users, Manage Tasks using Track-IT software, Swap out Weekly and Monthly Network Backup tapes, Manage and update Anti-Virus software.
  • Side projects, or work with other departments.
  • May perform other duties as assigned

Qualifications

A successful IT Intern will have:

  • Currently enrolled in an undergraduate program within the technology field
  • Should possess knowledge of Microsoft Products including Word, Excel and Outlook
  • Willingness to learn new software in order to complete daily tasks
  • Prior customer service experience preferred
  • Great organization skills
  • Team oriented attitude
  • Must show extreme responsibility

 

Candidates for positions with Therma-Tru must be legally authorized to permanently work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position, including student visas.

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