Therma-Tru

Customer Service Intern - Fall 2017

US-IN-Butler
Job ID
2017-1966
# Positions
1

Overview

Therma-Tru is the #1 Fiberglass door manufacturer in the industry.  Headquartered in Northwest Ohio Therma-Tru has a history of innovation and is committed to providing outstanding products that not only perform but also enhance your home. Therma-Tru is a part of Fortune Brands, the foremost consumer home products company, including Moen, MasterBrand Cabinets, and Master Lock. 

 

Therma-Tru is currently seeking a Customer Service Intern to be located in our Butler, Indiana manufacturing facility. Nearly 900 employees work for us in the Butler operations. As the Customer Service Intern you will work with the supervisor and manager on key metrics and special projects while gaining knowledge of the products, customer service, logistics, and continuous improvement. This is an excellent opportunity to learn about operations. There is a flexible schedule available to meet the needs of your class schedule. 

Responsibilities

Key Responsibilities:

  • Support Customer Service Supervisor and Manager in tracking metrics.
  • Support Customer Service team in Continuous Improvement projects.
  • Assist in developing and constructing Standard Operating Procedures (SOP’s) in Customer Service
  • Assist the Customer Service Supervisor with monthly Quality Assurance and Scorecards
  • Complete projects and tasks as assigned

Qualifications

A successful Customer Service Intern will meet the following requirements:

  • Pursuing a Bachelor’s degree in Business Administration or like courses.
  • Proficient computer skills – experience with Microsoft Office (Word, Outlook & Excel) required
  • Desire to work in manufacturing environment
  • Excellent communication skills
  • Excellent organizational skills
  • Excellent time management skills
  • Reliable transportation
  • US Citizen or Green Card Holder

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